I am ecstatic with the service that I received! Brandon was the agent who assisted me and his service was impeccable from the initial telephone inquiry into the vehicle to the closing. He went above and beyond to ensure that I was able to purchase the vehicle that I loved at an affordable rate. Also, he honestly addressed all of my concerns that were raised after the test drive and committed to having the truck serviced in that area. He was not pushy and did not try to use underhanded sales tactics. He patiently helped me make the final decision by providing advice as needed. I truly felt valued as a customer. Thus far, I would definitely recommend Motormax of Holland to all of my family and friends. I'll update this review after the truck is serviced and all final documents are received.
Great customer service, very patient and not pushy at all. Worked with us on trade value, worked with us on price and so far the vehicle has been great. We negotiated a few minor things like spare key, small chip repair in windshield and a few other things to make the vehicle completely what we wanted. Brandon followed up immediately and had everything all set for us. Brandon was very upfront on the origins of vehicle and where it was purchased and thoroughly went through the carfax. Only time will tell on how the vehicle holds up but as far as purchasing, it was very pleasant.
Do not go here unless you want a car that will need multiple mechanic visits. Just recently purchased a truck from motor max and right after signing and taking the car home we find out the heater isn’t working. We took the truck back 2 times the first day and 2 more times on separate days. The two other times we took it to a mechanic in Zeeland and the second time to Motor Max in Grand Rapids. They still could not fix the problem. When we call and ask for help on what we can do to fix the problem ; we got the run around from Gary our salesman. Today we called again and Brandon Frazer answered. Instead of helping us with the problem he instead belittled us and actually YELLED at us on the phone calling us a liar and saying that we were causing problems at the dealership. Then he proceeded to say we never once mentioned the issue. Mind you they have cameras that record when we were there and we even have text messages stating what the problems were and how they were never fixed each time we brought the car in. On top of that we have papers stating what was done each time we brought the truck into a mechanic. I find this motor max VERY unprofessional when it comes to handling PAYING customers and bad feed back. If you want a car with many issues this is the place for you.
These guys are the best. I was in a car wreck, total loss of my beautiful truck. Motormax of Holland was there every step of the complicated process of replacing my truck. I have to say I was a difficult, demanding customer. They bent over backwards to get me back on the road. This was the second car we bought here. They are friendly, honest, and knowledgeable.
If I could give them more stars I would. Great customer service and very knowledgeable about their product. They were very helpful with our needs. If you need a car go see Motormax of Holland.
Motormax Of Holland is a US Car Dealer based in Holland, Michigan. Motormax Of Holland is located at 715 E Lakewood Blvd, Holland, MI 49424, USA.
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