The most excellent experience! I bought one pair (953's) a couple of months back, and up until that point I was open to other brand options. Not only were the boots exceptionally comfortable, the Holland, MI Red Wing store team were about as down to earth and friendly as they come. I bought a second pair (2408's) this past week and couldn't be more happy. The Holland Store gave me all the time I needed to make sure the fit was right. My loyalty is now with Red Wing. The whole experience was stellar... thank you!!!!
Helpful service; they'll get you what you need. They are a little bit expensive, but it's worth it for the product.
I work with this store on a weekly basis to get 400+ employees shoes and boots. They are very professional and extremely flexible with specific requests. I would pay no attention to the negative reviews, you wouldn't expect to return a pair of used undergarments, nor a pair of sweaty used boots. I have had nothing but positive experiences with this store and have worked with them for 4 years.
Took my boots back because it's been a little over a year and they still haven't correctly broke in. The salesman indicated there was nothing he could do. Understandably so, but gone are the days which small shops are known for empathy. I wasn't even offered an ounce of solution. I own a small auto shop, and I know when a disgruntled customer comes in, a majority of the time they seek empathy, which I completely understand because I use to be in their position. So subject that vital asset that small shops are known for and what do you have? There is no difference from buying my shoes online versus a store like this...nothing, my next pair have already been purchased online.
They lady cashier was quite friendly and helpful in spite of my visit right before closing time on a Friday. Thank you! And I love my shoes.
Red Wing is a US Shoe Store based in Holland, Michigan. Red Wing is located at 12465 James St, Holland, MI 49424, USA.
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