Yesterday we made an appointment to have USF Holland pick up a pallet as it was ready and we received confirmation that they would pick up. We made several attempts on follow up as our pick up window was closing we made 3 calls to have this picked up and each time we received another pick up time. We stayed in the office after hours for them to state that they were cancelling the pick up and that they would try again today 7/20. However, no call was made to us to inform us of the cancellation it took over 4 calls made on our end to have this just be cancelled and be treated very poorly. Currently, I am not 100% sure that they will pick up today as promised since we were told by 2 different representatives of USF Holland that yes there was a pick up rescheduled but with the other representative we were just told it was cancelled and not future pick up was scheduled. No further explanation on why the pick up was cancelled was provided.
I'd go lower if I could. They had our Home depot bought mower on the 5th of July and it's the 14th. Still no mower. Called them numerous times and each time they said it'd be delivered that day only to say they don't have drivers to deliver when we'd call again when it hadn't come by the time they said. They then said that they do their business deliveries in the morning and residential in the afternoon if they have time. What kind of service is that?
If I could give this company a 0 stars I would. As vendors we strive to provide our customers their orders in a timely manner and deliver on the requested date per their purchase order. Unfortunately, we have experienced very poor customer service from USF Holland for this most recent order and on past orders for other customers. If it were not for our customers stating you as their preferred shipper we would no longer do business from our warehouse. The Memphis, TN dispatcher did not have the decency to call us when the appointments could not be met even when we extended our pick up window by 2 additional hours to accommodate them. We provide clean restrooms, free Gatorade for the drivers, have a dock for easy loading and we load the trucks within 1 minute of showing up at our dock and this is what we receive as a thank you. You guys have given "service" a whole new meaning.
Unfortunately, with USF Holland as the shipping carrier we are unable to provide the quality service and timely delivery as we have done for over 25 years of being in business.
Had delivery appointment window 10-12pm at 2:30 finally called and my delivery was never loaded lost over $500 in revenue for the day and basically because of pitiful customer service and concern, probably mostly because of having lazy union drivers who could care less about customers they weren't very willing to correct their mistake. But because of total inefficiency on the dock they can't call a customer to tell them of a mistake and not make them wait 4 1/2hrs b4 the customer has to call in to find out. As Charles would say "jus turreble"
Awful. I've been waiting in Atlanta for 4 days for 3 pallets to arrive from Spartanburg South Carolina. If you check out a map you'll see that it isn't very far. No response to my emails and a busy signal when I try to call. I deal with LTL companies every day for work and Holland is by far the worst. I will avoid them at every opportunity.
The tracking info said Monday del. So I called and they said they need to make an appointment for a lift gate, which was already on the invoice. "I" called they did not call me. Then Wed, the morning of the scheduled del. they did not communicate so they had no lift gate. So then, they said it will be out and to me in a few hours (the dock is only 1.5 hrs away). So then the truck breaks down - oh well. So Today (Thursday) he gets here at 10:30 and realizes that the way the truck is packed, my heavy load cannot be manipulated around the other pallets. So now he has to go to another stop can come back later...all the while these days I have people volunteering to help me put together the equipment and have them here and then they leave and then not sure when it WILL be here, so now, after bothering friends 3 times I have no one here to help bring in 500 lbs of equipment thru my door - just me. Appalling! In 35 yrs of business, this wins the prize for the worst communication and effectiveness of any company I have dealt with on this level.
Holland is a US Moving Company based in Holland, Michigan. Holland is located at 700 S Waverly Rd, Holland, MI 49423, USA.
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